Here are answers to some common questions about our service and products:
You can contact Customer Service at 314-717-1099 or firstname.lastname@example.org for more information.
Office Hours are from 9 a.m. until 4 p.m., Monday through Friday.
Where does your produce come from?
Is all of your produce organic?
What kinds of local products do you offer?
Can I request an item to add to your store that you do not currently offer?
How do I sign up for Green BEAN Delivery?
Can I get my order delivered to my workplace?
Do I need to be home to accept my delivery?
What time do you deliver?
What is my Standing Order?
Why hasn’t my account been activated?
What are my options if I live outside of your delivery area?
Will you expand your delivery area?
Are there any fees for your service?
What if I need to take a break from the service?
How do I cancel my order?
I missed the Monday deadline to customize my order. What can I do?
Why can’t I customize my bin?
What do I do with my bin and packaging?
Why can’t I login to my account?
What do I do if I receive a poor quality product?
What do I do if my order is missing an item?
How do I change my credit card information?
What do I do if I am not receiving my Green BEAN Delivery emails?
What do I do if I do not want to receive certain emails?
I receive my delivery every other week. Can I change my delivery schedule or get an order on my off week?
Q: Why Organic?
A: Organic foods taste better and contain more essential nutrients than conventional foods. Conventional foods can carry harmful pesticides, so reducing your family’s exposure to these harmful chemicals leads to a reduction of risk that ranges from food allergies to cancer. Organic foods help reduce the amount of agricultural chemicals that affect wildlife and water quality, and organic produce also protects one of our nation’s most valuable resources – top soil. Organic farmers add natural fertilizers to their farms each year to keep their soil healthy and alive.
Q: Why Local?
A: Green BEAN Delivery believes in building local food systems. Encouraging our community to enjoy local food increases our food security as a nation and adds to the prosperity of our local economy. Local food also decreases the amount of greenhouse gases used to transport your food to your dinner plate.
We live in the heartland and have tremendous resources to create a sustainable farm community. Green BEAN Delivery’s goal is to make local foods more accessible and convenient. Why should we not enjoy local food when it is quite simply the best food available? Remember there are working families behind every local food business, including Green BEAN Delivery. Your food dollar counts!
Click here for more information about our local suppliers.
Q: Where does your produce come from?
A: We source our produce from local farms whenever possible. We work with a growing network of farms directly during the local growing season. Our members’ support helps these local farms become more stable and increase their production. During the spring, summer and fall months, you will see local produce options. During the colder months, we work directly with farms primarily within the U.S. to get the freshest produce in season. We keep our produce seasonal year round. The most common produce that is sourced outside the U.S. is Fair Trade Mangoes, Bananas and Pineapples. Produce is labeled with areas of origin so you can make an informed decision when customizing the produce in your bin.
Q: Is all of your produce organic?
A: The majority of our produce is Certified Organic. We understand, however, that many of our local producers use sustainable farming practices without certification. All Produce is labeled as OG (Certified Organic), SG (Sustainably Grown), or CL (Conventional). Information about the growing practices of our local farmers can be obtained from Customer Service or from the farm directly. All members can customize the contents of their produce bin to match their preferences.
Q: What kinds of local products do you offer?
A: During the spring, summer and fall months, we offer local produce choices. Remember that the local produce supply can be impacted by less-than-ideal weather conditions, so the choices can vary week to week and year to year. You can always find a wide variety of local groceries year-round. These include local eggs, dairy, meats, breads and other unique artisan foods.
Click here for more information about our local suppliers.
Q: Can I request an item to add to your store that you do not currently offer?
A: We are very interested to know what products you would like to order. Contact Customer Service to tell us about any produce or grocery items that you would like us to add to our store.
Q: How do I sign up for Green BEAN Delivery?
A: You can sign-up by clicking the Sign-Up Now link. Simply fill in all of the fields of the sign-up form and click SUBMIT at the bottom of the page. You then must select the Produce Bin of your choice and the Delivery Schedule that you would prefer (weekly or biweekly). This is called your Standing Order. See “What is my Standing Order?” below for more information.
Once you have completed your online registration, you will be notified of your account activation within two business days. You must have a valid credit or debit card on file as well as a Standing Order to be activated.
Q: Can I get my order delivered to my workplace?
A: You may be able to receive your delivery at your workplace. We will do our best to accommodate any time constraints on receiving your order. Make sure you put clear directions to your office as well as the latest time you can receive your order in the “Delivery Instructions” on your Account Information page. Contact Customer Service at 314-717-1099 to see if we can deliver to your workplace.
Q: Do I need to be home to accept my delivery?
A: You do not need to be at home when your order arrives. We recommend that you specify where you want your bin to be placed (back door, sun porch, side deck) in your Delivery Instructions on the Account Information Page. If you live in an apartment complex, make sure you give any necessary details for our drivers to get your bin to the right spot. It is better to have your order delivered to a spot that is out of sight, under cover and not in direct sunlight. Delivery times are Tuesday through Friday, from 2 p.m. until 8 p.m. Due to circumstances outside of our control, such as traffic and weather, occasionally orders may be delivered slightly outside of this timeframe.
Q: What time to you deliver?
A: Orders are delivered Tuesday through Friday, from 2 p.m. until 8 p.m. Due to circumstances outside of our control, such as traffic and weather, occasionally orders may be delivered slightly outside of this timeframe. You will be assigned a delivery day once your account has been activated. We cannot guarantee a specific delivery time, and your delivery time may vary from week to week. We strive to make our delivery routes as efficient as possible to limit our carbon footprint and deliver orders in a timely manner. Accommodations may be made for delivery to businesses.
Q: What is my Standing Order?
A: Your Standing Order is the Produce Bin of your choice and your preferred frequency (weekly or biweekly). You must have a Standing Order that totals a minimum of $35 to be a member of Green BEAN Delivery. Your Standing Order may also contain grocery items such as milk and eggs if you would like them with every order. The Standing Order acts as a default order. You can make any change to your order, including the produce bin size, the weekend before your scheduled delivery. If you would like to switch your delivery frequency or the type of your Produce Bin, you must contact Customer Service at 314-717-1099 or email@example.com.
Please contact Customer Service if you have any questions about creating your orders.
Q: Why hasn’t my account been activated?
A: All customer accounts are activated within two business days. You will be notified of your activation via e-mail. You must have a valid credit or debit card on file as well as a Standing Order to be activated. Please contact Customer Service at 314-717-1099 if your account has not been activated within two business days of your completed registration.
Q: What are my options if I live outside of your delivery area?
A: You may be able to have your order delivered to your workplace if you work in our delivery area. We will do our best to accommodate any time constraints you may have for receiving your delivery at work. You can even get a discount on your order if there are 5 or more orders at your place of business. Please contact Customer Service at 314-717-1099 if you have any questions about Business Delivery. You may also arrange to pick up your order at our warehouse, Tuesday through Friday between noon and 4 p.m.
Q: Will you expand your delivery area?
A: Green BEAN Delivery has added many neighborhoods to our delivery areas, and we will continue to expand around Missouri. Addition of a specific neighborhood or town depends upon our current capacity and the demand for our service in that area. Tell your friends and neighbors to sign up so that we can evaluate expansion into your hometown.
Q: Are there any fees for your service?
A: There are no sign-up or membership fees for our service. All orders must contain a produce bin and meet the $35 minimum. Orders below the minimum will be charged a delivery fee that will equal the difference between their order total and $35. The deadline for cancellation of orders is Monday at noon. A fee may be applied for late cancellations. Orders are delivered in reusable plastic bins with liners and sometimes ice packs, all of which need to be returned to Green BEAN Delivery. A charge of $15 for bins, $5 for liners and $2 for ice packs will be applied to accounts that do not return them within a specified time frame.
Q: What if I need to take a break from the service?
A: No problem. Green BEAN Delivery is a flexible service that allows you to cancel specific orders or temporarily cancel your account. You can cancel any order up to 12 weeks in advance by using the “Delivery Schedule” when you log in to your account. You can also contact Customer Service at 314-717-1099 to make these arrangements. This is perfect for upcoming business travel or personal vacations.
If you are not sure how long you need to suspend your deliveries, you can temporarily cancel your account by contacting Customer Service at 314-717-1099. This is great for customers who have an abundance of produce from their own gardens during the summer. Just log in to your account and request reactivation on your Account Information page or contact Customer Service when you are ready to receive deliveries again.
Q: How do I cancel my order?
A: You must cancel your order no later than noon the Monday before your scheduled delivery. To cancel, just log in to your account and go to “Delivery Schedule”. You can select a specific date to skip a delivery up to 12 weeks in advance. You can also contact Customer Service at 314-717-1099 to schedule order cancellations.
Cancellations after noon will be subject to a $5 fee, which helps us cover any losses due to products already ordered for you. You must contact Customer Service via phone or e-mail before the day of your scheduled delivery to cancel your order.
Q: I missed the Monday deadline to customize my order. What can I do?
A: Contact Customer Service at 314-717-1099 immediately. We will do our best to get you the products you want in your bin. Many of our grocery items are ordered fresh every week, so last minute additions may not be possible. If you contact us by 4 p.m. the Monday before your delivery, we will have the best chance to make all of the changes you need.
Q: Why can’t I customize my bin?
A: If you are a member with an active account, you will be able customize the produce in your bin between Thursday at 3 p.m. and Monday at noon the weekend before your scheduled delivery. If you are not able to make changes to your bin during these times, please contact Customer Service as soon as possible. If your account has not yet been activated, please see “Why hasn’t my account been activated?” above.
Q: What do I do with my bin and packaging?
A: Green BEAN Delivery is committed to conserving resources, reusing packaging when possible and recycling unusable packaging. Your green bin will be retrieved along with the insulating liner, ice packs, bags and clean egg cartons the next time you have a scheduled delivery. If you forget to leave your bin with liner or other packaging out for pickup, don’t worry. You can either set them out the next time we deliver or drop them off at our warehouse.
You may be charged $15 for every bin, $5 for every insulating liner and $2 for every ice pack that is not returned. Your order invoice is e-mailed the day before your delivery to remind you to leave your bin out. Make sure that you leave your bins and bags in the same place that you requested your order to be placed.
Q: Why can’t I log in to my account?
A: Please confirm that you are at the Green BEAN Missouri log-in page. Make sure that your e-mail address is the one you used on your Account Information Page and that it’s spelled correctly; confirm that the caps lock is off when you type in your password. If the problem persists, it is likely that the browser’s cookies are the cause. Please clear cookies for www.greenbeandelivery.com, and try again. You may also try an alternative browser if you suspect a problem with cookies. Please contact Customer Service if these remedies are not effective. We can reset your e-mail and/or password and help you clear your cookies.
Q: What do I do if I receive a poor quality product?
A: Your satisfaction is very important to us, and your feedback is helpful. Please notify Customer Service via e-mail or phone as soon as possible if you receive a product that is poor in quality. We may be able to replace the item if you contact us by 9 a.m. the day after your delivery. If replacement is not available or needed, we are happy to place a credit on your account. This credit will reflect on your next order. Feedback must be received within two weeks of your order to be eligible for a credit.
Q: What do I do if my order is missing an item?
A: We take great pride in packing each order accurately. We may be able to bring you the missing item(s) if you contact us by 9 a.m. the day after your delivery. If delivery is not available or needed, we are happy to place a credit on your account. This credit will reflect on your next order. Feedback must be received within two weeks of your order to be eligible for a credit.
Q: How do I change my credit card information?
A: You can change or update your credit card information on the Account Information page when you log in. Make sure to update the number as well as the expiration date and three digit security code. Remember to click SUBMIT whenever you make a change in your account or order. You may also contact Customer Service to update your information over the phone.
Q: What do I do if I am not receiving my Green BEAN Delivery e-mails?
A: E-mails are very important to the Green BEAN Delivery service, so we want to make sure you are receiving the alerts you need. First, log in to your account and make sure that your e-mail address is correct on the Account Information Page. Next, check your e-mail preferences at the bottom of the Account Page. You need to check the boxes next to the e-mails that you want to receive and click SUBMIT. If these settings are correct, add firstname.lastname@example.org to your Safe Senders List/E-mail Address Book to keep our e-mails from going into a Junk or Spam folder. If this problem persists, please contact Customer Service at 314-717-1099.
Q: What do I do if I do not want to receive certain Green BEAN Delivery e-mails?
A: We understand that e-mail accounts are bombarded with solicitations, and we want to you to control what e-mails you receive from Green BEAN Delivery. You can change your e-mail settings on the Account Information Page in your account. Uncheck the boxes next to the e-mails that you do not want to receive and click SUBMIT. We recommend that you allow the Reminder E-mail to be sent on Thursday afternoon to notify whether or not you are scheduled for delivery the following week. It will remind you to customize your upcoming order, suspend a delivery that you do not want to receive, or add an order you want to receive. If certain e-mails persist or you want more information about e-mails that we send, please contact Customer Service at 314-717-1099 or email@example.com.
Q: I receive my delivery every other week. Can I change my delivery schedule or get an order on my off week?
A: Absolutely. You can switch your delivery cycle at the “Delivery Schedule” page of your account. Look for the checkbox near the bottom of the page. Once you submit this change, you should see the dates marked with “Scheduled Delivery” change. If you need to change your delivery frequency from every other week to weekly (or vice versa), please contact Customer Service at firstname.lastname@example.org or 314-717-1099. We are happy to help you with any changes to your Standing Order.
You can add an order on your “off” week by logging into your account the weekend before the delivery you want to add. Make sure the date at the top of the screen is correct. Place a “1″ next the produce bin you want, and update your order. You will then be able to customize your produce bin. Add the groceries you need, update your order and log out. All changes must be complete by Monday at noon. If you have any questions about adding an order, please contact Customer Service at 314-717-1099.